Privacy and Complaint Policy

We collect personal information from our customers in the regular course of doing business. This brochure answers some of your most frequently asked questions, and lets you know exactly how we’re protecting the information you entrust to us.

What personal information do you collect about me?

We collect the following information about you:

Remember that personal information is information about an identifiable person, so it includes much more than name and contact information.

It also includes:

  • postal codes and telephone numbers
  • customer financial information (including payment card and credit card numbers)
  • purchase history and product preferences

When you visit our web site, we also collect:

  • information about your computer, including your IP address, the type of operating system and browser you use, and your computer’s location
  • what pages you visit on our site and what links you click on
  • what other sites you’ve visited recently

How do you use this information?

The main reasons we collect personal information from you are:

  • to complete a sale or transaction with you
  • to verify your credit, if necessary
  • to place special orders on your behalf
  • to deliver products directly to you
  • to limit the possibility of fraud when we process your returns

If it’s a necessary part of any of these transactions, we may disclose information about your name and address to another company. We also pass on your name and address to a courier company to complete a delivery.

We also use your personal information for other, secondary reasons, including:

  • customer service
  • marketing
  • as part of a warranty program

We will also disclose your personal information if we are required by law to do so.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit, place an order, arrange for a delivery or return a purchase, we assume you consent to our collecting it and using it for that specific reason only.

If we ask you for personal information for a secondary reason, like marketing, we will either ask you directly for your consent or provide you with an opportunity to say no. Saying no is called opting out. By opting out, you can tell us not to collect the information and/or not to share it with other companies.

How do I opt out or file a complaint?

You can call customer service at 604-808-1638.

How do I get more information?

Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact us at 604-808-1638.

Exchange and Return Policy

If for any reason you are not satisfied with your purchase, you may exchange or return any items purchased from EduPac Services. with proof of purchase within 1 year of receiving your order by contacting EduPac Services. A Return and Exchange Form will be made available after contacting EduPac.com at 604-238-1504. EduPac Services reserves the right to refuse any returns if they are damaged or altered in any way.

The following policies apply only to EduPac Services’s purchases:

Exchange & Return Policy

Exchanges

EduPac Services – Returns Department

Unit # 506 - 20540 Duncan Way

Langley, BC

To make the exchange process faster call us at 604-808-1638

Returns

Within 1 year of original purchase:

Un-defective merchandise may be returned with or without a receipt up to 1 year after you receive your package. Refunds will be issued in the form of store credit,cash back or debited to the card that was used to pay. The return may be completed by sending your items and your order form to the address below or by taking the merchandise and order form to a location approved by EduPac Services Inc.

If you don’t have your receipt:

Please send as much information with your return as possible including the name, phone number and address where the order was sent and/or billed to, email address or credit card used to purchase the item. Any refund will be credited to the original account used to place the order. Please pack and seal your return securely using an insured carrier service. Your shipment must be sent prepaid.

We do not accept C.O.D. deliveries.

Send your package to an approved location by EduPac Services.

If you have any further questions about returns, please contact one of our agents at 604-808-1638.

Credit Card& Interac Online Refunds

For refunds or price adjustments, we only credit the original account used to make the original purchase.

If Credit card was used, the refund will immediately be sent to the credit card company for processing. Generally, this can take 1-7 days depending on the credit card company. Please allow up to 1 month for your credit to appear on your statement.